OUR SATISFACTION GUARANTEE AND RETURN POLICY: 

  We guarantee our instruments 100% to please you.  If the instrument does not live up to your expectations and is shipped back to us in the same condition that you received it and within 10 (ten) calendar days of your receiving it, you will receive a full refund less shipping, insurance and a 3% re-stocking charge to cover credit card or other fees imposed on us. If you paid by cash or check you of course, are not liable for this fee. Please call us for more details at: 859 657-6341

 Of course there is always the possibility of jostling during shipping causing some leaks or a slight out of adjustment condition. Small problems such as these can, but only with our prior approval, be referred to your local repair technician and we will gladly reimburse you for any reasonable expense incurred. However, if the repair is estimated to be more than $100 we will probably ask that you return the horn to us for repair, after which we will return it to you, all free of charge.

Caution: Probably due to the poor economy and the way small businesses are struggling, we have been having a problem with unscrupulous repairmen or shops. These individuals will tell a customer who has brought a horn they have just purchased in for a small adjustment or a leak fix that the horn is in terrible condition and requires a full re-pad or overhaul. These dishonest shops seek to rip off the seller (us) knowing that the better sellers reimburse their clients for necessary work to fix shipping damage. We only sell and ship fine vintage instruments in excellent playing condition. Anyone who alleges that one of our instruments needs extensive repair is lying. Please beware of these clip-joint repair shops and be sure to report it to us so that we may report them to the Instrument Repair Association. If it comes back to us, we know it get's fixed right.

If you have work done to the horn and then decide to return it,  if you have work done without our knowledge, or if you work on the horn yourself, we will deduct any and all expenses incurred by us to correct problems with the horn from your refund.

Please understand that you are responsible for any damage to, or change in the condition of, the horn while in your possession. If the horn returns to us damaged we will determine whether the damage was the responsibility of the shipper, or poor packaging or carelessness on your part while the horn was in your possession. This determination is entirely up to us but we are very experienced in this business and can usually tell quite well the cause of any damage. Be reassured that we value our fine reputation and we will always give the benefit of the doubt to the customer, but any damage obviously due to poor packaging or negligence will be repaired so as to bring the instrument back to the condition it was in before it left here and the cost of that work will, and must be deducted from your refund.

If you return the instrument, you are responsible for the shipping charges and you must insure the instrument for its full value. We will not refund the purchase price if the instrument is lost or damaged in transit and was not fully insured. We strongly recommend that you retain the original packaging materials until you are thoroughly satisfied with the horn.

We want you to be happy with your horn, and us. 

PAYMENT METHODS: 

    We accept virtually any form of payment including Visa, Discover, MasterCard, American Express and of course PayPal.

      We also accept eChecks and personal checks (our favorite), cashier's checks, USPS money orders  or, in the case of a customer pickup of the instrument, cash. But remember, if you come here to pick up your instrument, or we ship within Kentucky, we must charge you Kentucky 6% sales tax so please take that into consideration.

     If you wish to pay by credit card just give us a call at (859) 657-6341 and we can take your credit card information over the phone. We take all the major cards.

SECURITY DEPOSITS: 

If we have a horn that you just must have but are in need of some time to bake the bread, we'll accept a 10% non-refundable deposit to hold the horn for 30 days. It works out to $150 on a $1,500 horn or $500 on a $5,000 Mark VI. That deposit is, of course, applicable to the purchase price. If you need some flexibility in the time you will find us very easy to work with. We want you to get your horn.

WEBSITE SALES VS. EBAY SALES: 

    We intend to keep our prices as low as possible because we want these wonderful old troopers to be in the hands of players who love them as much as we do, not sitting on a sax stand in our horn room.

    If you have discovered us through our eBay ads you may notice that the prices we ask on eBay are higher than those on our web site. The web site price is lower because if you buy direct from us then we don't incur eBay fees and we pass that savings on to you. Buying directly from us allows us to get to know you and your musical needs. Then we get to offer you the absolute best and  most caring customer service in the industry. We're not phonies. We treat you like family. We truly care about your instrument purchase and your happiness. Ask around.

SHIPPING:  

     We are quite meticulous with our packing and shipping and we are expert at packing horns, both saxophones and brass. Saxophones have the loose keys corked and the horn is packed tightly in the case, particularly vintage cases which usually offer little protection. We normally replace the old case with a modern, fitted case which cushions the horn so well that it effectively ends any shipping problem. However we will, if you would prefer, ship in the original case or a representative period case. 

We ship by UPS Ground domestically and  FedEx or UPS Internationally. However, we are ever attentive to the desires of the customer so, if you have a favorite carrier, please let us know and we will do everything possible to accommodate your wishes.

SELLING US A HORN: 

     We actively solicit the buying of horns from any and all legitimate sources particularly private individuals. Whether it's your old horn from school or your Uncle Fred's prized Selmer, we are interested in taking it off your hands and filling those hands with some cash! If you have a saxophone in decent condition, please give us a chance to bid on it before you put it into the ebay jungle. Of course we are looking for examples of particular vintages and in a condition which allows us to return it to better than new but please allow us a chance to make that determination.

Here's how it works: You contact us by either email or phone and we discuss the instrument. Before that first contact please have an idea how much you expect to get for the horn. Please don't use the prices on eBay to establish your expectation. Go to the left column and click on "Completed Auctions" and then take a look. This setting shows what horns like yours are really selling for.

Next step is that you email us some pictures of your horn. Phone pictures are ok if they're good ones. We must have well lighted, in focus pictures with good representations of any weak areas on the horn like dents or corrosion. Based on those pictures we will make you an offer. That amount is open for some negotiation in the usual way and  depends on how much we want the horn.

Once a price is negotiated we will send you an email with a firm, cash offer for your horn. That written offer is backed by the integrity of ThisOldHorn and our word is our bond. Then you send us the horn packing it appropriately as shown on the "How to Pack a Saxophone" page.

Once we receive the horn and inspect it we will send or release the funds as agreed or return the horn to you, fully insured if it's not up to our expectations. That's why your pictures are so important.

 It's that simple and beats ebay in just about every way.

SHIPPING OR RETURNING A SAXOPHONE TO US

Return shipping should be via UPS Ground, fully insured. Please refer to the article "How To Pack A Saxophone" on this website and follow the guidance there.

INTERNATIONAL SALES:

     For the purpose of our business International Sales are defined as any sales outside the 48 contiguous United States, Alaska, Hawaii and all the US Territories and Protectorates. We do not actively solicit international sales but will sell to selected customers on a case by case basis so long as the customer understands and is willing to adhere to the following policies:

• We absolutely will not falsify the invoice amount or any other paperwork in order to avoid taxes or tariffs. We are often told that this is a common practice with other instrument sellers but felonious document falsification is not practiced at This Old Horn, LLC so please do not ask.

• International sales are paid via bank transfer or PayPal only.

• All international sales are shipped by Federal Express International Economy  or UPS International service only. This is not negotiable. Please note that we will not ship via the United States Postal Service.

If these conditions and policies are amenable to you then please give us a call and we can discuss the details of your purchase. We charge no additional fees for international shipping beyond the FedEx or UPS charges which, depending upon your location in the world, can be substantial. We regret that we cannot offer the flexibility for which we have become famous but hard experience has demonstrated that we can only offer an acceptable level of service and protection by shipping with these carriers and following the few other simple precautions. Thank you for understanding.